Answer 11:
Lifestyle Communications
and Rogers AT&T offers these advanced service options to
make your Digital PCS phone more versatile, productive and cost-effective.
E-mail service options delivers important and timely messages
right to your Digital PCS phone's display screen. An especially
convenient method of receiving information discreetly without
your phone ringing. Messages will not be lost, even if your
phone is turned off.
To receive e-mail on your cellular phone you need to have a
Digital PCS wireless phone and a service subscription. Call
*811 to subscribe and for pricing details.
By adding e-mail option to your account, Rogers AT&T will
assign you an e-mail address.
Your e-mail address will be your 10-digit Rogers AT&T
phone number followed by @pcs.rogers.com. Example: 6044337811@pcs.rogers.com
Anyone with access to an e-mail service can send messages (up
to 150 characters) to your Digital PCS phone's e-mail address.
Messages Received Alert:
When an e-mail message is received, your Digital PCS phone
will alert you with a beep, and an "envelope" symbol
will appear on your phone's screen (or another icon - refer to
your Digital PCS phone's manual for details). The symbol will
display whenever you have unread messages and will update the
number of unread messages, each time a new one is received.
Message Storage:
If your Digital PCS phone is busy, turned off, or you are
outside a Digital PCS coverage area, your messages will be
stored up to 72 hours (three days) until your phone becomes
accessible or you return to a Digital PCS coverage area. We
will periodically attempt to deliver messages to your phone.
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Answer 12:
We no longer
facilitate the use of Canadian roam numbers on the Rogers
AT&T Wireless network. The outdated roam number system was
discontinued because it was constantly causing customer
concern with billing and consistency problems. This is a trend
amongst other wireless companies and is becoming industry
standard.
Our decision to discontinue Canadian roam numbers was also
based on the development of our new pricing, which
significantly discounts long distance charges. |
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| Answer 13: we are unable to cancel your accounts online. Please
visit your local Rogers
AT&T Wireless locations or call 1-800-226-8352
and a representative will gladly assist you. They are open to
serve you Monday through Friday from 8 AM to 9 PM and on Saturday
from 8 AM to 6 PM. |
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| Answer 14:
At this time we are not offering the option of purchasing phones
without choosing a price plan on our site. We are currently
exploring the possibility of adding that as a feature in the
future. Currently, the phone prices we are offering are based
on both the purchase of a phone and selection of a price plan.
You can visit one of our Lifestyle
Communications locations for hardware pricing information,
or feel free to contact a location closest to you. |
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| Answer 15:
Local and long distance calls throughout Canada are 33¢ per
minute. Calls from Canada to any US destination are 66¢ per
minute. |
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| Answer 16:
If you wish to take advantage of the new high-speed data
services, you must purchase a new GSM phone. However,
depending on your needs, the TDMA network may be the better
network to utilize. For example, existing TDMA customers will
see no change to their current service. In fact, TDMA network
performance could be enhanced as a result of network traffic
being reduced on the TDMA network. Frequent U.S. travelers
with little need for data services beyond SMS will find the
coverage and pricing associated with TDMA to be more than
satisfactory. |
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Answer 17:
All phone numbers that begin
with a star (*) are free calls on the Rogers AT&T Wireless
network.
To call : dial *(star number) SEND
*611
Rogers AT&T Wireless Customer Service for Network and
Feature inquiries
*811
Rogers AT&T Wireless Customer Service
*TIME (8463)
Current time for area where you are located
*CARD (2273)
Rogers AT&T Wireless bill payment by credit card (American
Express, Diners Club, MasterCard or Visa)
*TIPS (*8477)
Wireless Safety Tips
*HELP (4357)
Help for activating/deactivating your network features.
*AUTO (2886)
Rogers AT&T Wireless Auto Roadside Service.
*PAGE (7243)
Rogers AT&T Messaging Customer Service
*ROGERS (764377)
Rogers Cable Business Office.
*011
To request access to overseas calling.
*0
Voicemail Services Help line for TDMA only.
*00
Voicemail Services Help line for GSM only.
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Answer 18: The Pay As You Go
Prepaid Card offers affordable convenience and is the only
card you need to stay in touch. You can use it anywhere in
Canada on both wireless and wireline phones, plus you can use
it in the United States on wireline phones. It’s up to you.
Simply put, it’s the only card of its kind.
Step-by-Step
Adding more time:
1. Customer dials *611/*811 or 1-800-575-9090 to access VRU.
2. Follow VRU instructions including entering PIN#.
3. Choose "Add money to account" option.
4. Enter new 14 digit card number.
5. Once card number has been entered, the money will be
available for use in the customer's account.
Purchasing Airtime Through CIBC :
1. Using a bank card from any bank, the customer chooses the
option "Purchase Prepaid" from the main menu.
2. The customer selects Rogers AT&T and the amount of time
they wish to purchase.
3. The bank machine issues a one-time-use PIN number on a
printed receipt.
4. The customer uses the PIN number to program airtime into
their mobile phone.
Credit Card Replenishment Process
Initial Set-Up:
1. Customer calls 1-800-575-9090 or *611 to reach the Customer
Service VRU.
2. Customer enters their 10 digit cellular # and 4 digit Pin
#.
3. Customer will speak to a PayG CSR and provide their cc #,
expiry date, name and address.
4. Credit card transaction is completed with the Customer
on-line.
5. If the credit card transaction is successful, the customer
is given an authorization number and the airtime is
automatically added to their account.
6. If the credit card transaction is declined, the customer is
notified and given the option of providing anther credit card.
Modify the Credit Card Information
1. If a Customer needs to modify their information - change
address, credit card info or change the selected denomination,
they must speak to a PayG CSR.
2. The PayG CSR will update the customer's account.
Automated Credit Card Replenishment
1. After the initial set up the customer can replenish their
account via the VRU – credit card replenishment is available
on Option 2.
2. Each time the account is replenished, the Customers will
hear a recording notifying them of their updated balance and
expiry date.
3. Customer can replenish their account up to a maximum of
$500 within a 30 day period.
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Answer 19:
All of the Rogers plans offer per second billing after the
first minute on all digital services except for Pay as You Go.
Per Second Billing reduces your costs by reflecting your
actual airtime usage instead of rounding up to the nearest
minute. After the first minute, all local calls are charged on
a per second basis from the time you initate the call (hit
send/call). |
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Answer 20:
Here are some of the benefits you will receive being a
Rogers AT&T Wireless Customer:
1) Extensive analog network (93% of Canadian population)
- Odds are anywhere you travel within Canada, you will have
coverage on Rogers AT&T Wireless's analog network meaning
you will almost always be in touch.
- Even for individuals who may not travel across the country,
network coverage is still very important if you consider how
often you might travel to the suburbs, or to the countryside
to visit clients, the cottage, friends & relatives, etc.
Click
here to see network coverage.
2) Extensive digital network (83% of Canadian population)
-Rogers AT&T Wireless offers the most extensive digital
coverage in Canada. This means your digital PCS features like
Caller I.D., and extended battery life will follow you almost
anywhere in Canada you travel.
-And where it is necessary to hand-off the signal from our
digital to analog network, this process is seamless. Therefore
unlike the new PCS companies with limited digital coverage and
no analog network of their own, your call won't be dropped as
you drive from the city to the suburbs and beyond.
3)Unsurpassed wireless coverage in North America.
-Our alliance with AT&T Wireless allows anyone who travels
to the U.S. for business or pleasure, whether once a year, or
once a week to benefit from Rogers AT&T Wireless's
seamless digital PCS coverage to more U.S. cities than any
other Canadian wireless carrier. With dual band/dual mode
handset, your digital PCS features like Caller ID will follow
you to most places you travel in the U.S.
-Our Home & Away feature, standard to all digital PCS
customers, means that you pay only 95¢ per minute (Cdn
currency) for local calls made in the U.S.
4)Per second billing for all digital PCS customers
-Unlike some other PCS companies, with Rogers AT&T
Wireless, digital PCS calls are billed to the second after the
first minute, and not rounded up to the next minute.
-This can translate to significant cost savings.
5)First incoming minute free
-Receive up to 400 incoming minutes free with intermediate,
and heavy usage digital PCS price plans.
-Can provide significant savings to customers who receive a
large number of incoming calls on their wireless phone.
-Customers need to worry less about leaving their phone on to
take incoming calls, and therefore, can always keep in touch.
6)No term and reduced term option
-Now Rogers AT&T Wireless offers the customer a choice of
no term, and a reduced term option (1 year term).
-No term price plans are ideal for customers who are uncertain
of their future wireless needs and want the flexibility to
terminate their wireless service at any time.
-In exchange for a one year contract, Rogers AT&T Wireless
customers will enjoy the benefits of reduced handset costs
without the need to make a long-term commitment.
7)National distribution network
Rogers AT&T Wireless offers the most extensive network of
wireless dealers, and retailers in Canada.
Therefore, almost anywhere in Canada you travel, there is a
Rogers AT&T Wireless authorized dealer or retailer to help
you with any questions, or problems you might encounter with
your wireless phone.
8)Available network features
-Some price plans include detailed billing, call forwarding,
call waiting, 3 way calling, and for digital PCS price plans
there are the options of Per Second Billing, and Caller ID.
We hope this information will assist you in making your
decision to become a Rogers AT&T Wireless customer. For
additional information please visit our website at
www.rogers.com/wireless. |
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